Privacy Policy

Last Updated: September 5, 2025
Effective Date: September 5, 2025

City Wide Group (“City Wide Group,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit www.citywidegroup.com (the “Site”), contact us, or use our basement waterproofing and foundation repair services (the “Services”). We operate in Canada and comply with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada’s Anti-Spam Legislation (CASL).

If you do not agree with this Policy, please do not use the Site or provide personal information. Where required, we will seek your consent before collecting or using your information.

1) Who We Are & How to Contact Us

City Wide Group
Toronto, Ontario, Canada
Email:   info@citywidegroup.com
Phone: 416-283-5500
Mail:    25 Hollinger Road,
Toronto, Ontario
M4B 3N4

For privacy requests (access, correction, deletion, or complaints), see Section 11.

2) Scope

This Policy covers personal information we process:

  • On the Site (including forms, chat, and quote requests)
  • Over the phone, email, SMS, or in person
  • Through ads, analytics, and review widgets integrated into the Site

It does not cover third-party sites or services we do not control (see Section 14).

3) What Personal Information We Collect

  • Identity & Contact: name, email, phone, address, city, postal code.
  • Project Details: service needs, property type, photos/videos you share, appointment availability.
  • Communications: call notes, emails, SMS, chat messages, and your feedback/reviews.
  • Device/Usage Data: IP address, browser, device type, pages viewed, referring URLs, time on page, approximate location (see Section 5).
  • Marketing & Preferences: forms you submit, consents, unsubscribes, campaign interactions.
  • Job Applications: CV/resume details you provide.

We do not knowingly collect sensitive information unless you choose to provide it.

4) How We Collect It

  • Directly from you: quote/booking forms, calls, emails, SMS, chat, reviews/testimonials.
  • Automatically: cookies, pixels, logs, and analytics when you browse the Site.
  • From third parties: advertising platforms, review sites, referral partners, and public sources where allowed.

5) Cookies & Similar Technologies

We use cookies, pixels, and similar tools to run the Site and improve performance.

Types of Cookies

  • Strictly Necessary: enable core functionality (forms, security).
  • Performance/Analytics: understand visits and improve pages (e.g., Google Analytics 4).
  • Functional: remember preferences.
  • Advertising/Retargeting: deliver and measure ads.

Your Choices

  • Manage cookies via our banner or your browser settings.
  • Opt out of Google Analytics via the Google Analytics Opt-out Browser Add-on.
  • Reset ad identifiers and control ads in your device/browser settings.

6) How We Use Your Information

  • Provide quotes, schedule inspections, deliver Services, and manage accounts.
  • Communicate about appointments, service updates, warranties, and support.
  • Operate, secure, troubleshoot, and improve the Site and Services.
  • Run analytics and measure marketing effectiveness.
  • Send CASL-compliant promotional communications (opt-out anytime).
  • Prevent fraud, enforce terms, and comply with legal requirements.

7) Legal Bases (Canada/EU/UK Visitors)

  • Consent: marketing emails/SMS, certain cookies.
  • Legitimate Interests: security, analytics, improving Services, inquiries.
  • Contract: to provide requested quotes and Services.
  • Legal Obligations: tax, accounting, compliance, and safety.

8) When We Share Information

  • Service Providers: hosting, IT/security, CRM, scheduling, analytics, etc.
  • Advertising/Analytics Partners: measure campaigns (aggregated/pseudonymised).
  • Business Transfers: merger, acquisition, or sale.
  • Legal/Compliance: legal obligations or protecting rights/safety.
  • With Your Consent: testimonials or partner referrals.

We do not sell personal information.

9) Retention

We retain personal information only as long as necessary to fulfil the purposes in this Policy, meet legal/accounting requirements, resolve disputes, and enforce agreements. When no longer needed, information is securely deleted or anonymised.

10) Security

We use reasonable technical and organisational measures (encryption, access controls, backups) to protect personal information. No method is 100% secure; please contact us if you suspect unauthorised access.

11) Your Privacy Rights

  • Access your personal information
  • Correct inaccurate information
  • Withdraw consent (e.g., marketing)
  • Request deletion (subject to limits)
  • Data portability (where applicable)
  • File a complaint with a privacy regulator

How to exercise your rights: email privacy@citywidegroup.com with “Privacy Request” in the subject. We may need to verify your identity.

Marketing Opt-Outs:

  • Email: use the “unsubscribe” link or contact us.
  • SMS: reply STOP.
  • Cookies/Ads: see Section 5.

12) CASL (Commercial Electronic Messages)

We only send commercial electronic messages with your express or implied consent as defined by CASL. You can withdraw consent at any time. We maintain records of consent and unsubscribes.

13) Reviews, Testimonials & User Content

If you submit a review/testimonial, you authorise us to display it on the Site and in marketing materials. Please avoid sharing personal information you do not want published. Third-party review widgets (e.g., Google) are governed by their own policies.

14) Third-Party Links & Integrations

The Site may link to or integrate with third-party sites and services (e.g., Google Maps, YouTube, review platforms). Their privacy practices are governed by their own policies. We are not responsible for third-party content or policies.

15) International Transfers

Service providers may process personal information in Canada, the U.S., or other countries. These locations may have different data-protection laws; we use contractual and legal safeguards as required.

16) Children’s Privacy

Our Site and Services are not directed to children under 13. We do not knowingly collect information from children. If you believe a child has provided information, contact us and we will delete it where required.

17) Changes to This Policy

We may update this Policy from time to time. The “Last Updated” date indicates the most recent changes. Significant changes will be posted here, and where required, we will notify you and seek consent.

18) How to Contact Us

Questions or requests about privacy?
Email: privacy@citywidegroup.com
Mail: Toronto, ON, Canada
Phone: 416-283-5500